DAY3: Through to Level 3 at the insurance company
We sort of worked out that there were levels within the insurance company that could only deal with certain types of claim based on the level of damage. We eventually got through to the right team who start work at 9am (opening times are 8:30am).
Hooray - we got a call from someone who is a "Loss Adjuster' and made arrangements to visit the property on the next day.
Meanwhile we started looking at rented property - the weather was getting hotter and the motorhome was getting unbearable. But we couldn't move forward until we got the thumbs up from the insurance company.
During the night, I worked out that the property was unoccupied from Friday 20th April throu to Sunday 17th June, which works out to be 59 days, but we were not sure whether the day we left and arrived needed to be added.
Another sleepless night.